CONTACT UMBRELLA
Request an insurance quote, discuss a change or ask for help with the next step in a claim. Call our Burnley team on 01282 348494 or email enquiries@umbrellaib.co.uk.
Use the claims contact shown in your policy documents for urgent or out-of-hours reporting.
Let us know what you need, If you’ve already had any other quotes and anything else we may need to know. We’re here to help and we’re on your side to make sure you’re completely covered in all events.
Tell us your business activities, the cover you are interested in and when your current policy renews. Include any new contract requirements you want to discuss.
For home or motor cover, let us know the type of insurance you need and your renewal date. Our team can guide you through the next information to gather.
Call 01282 348494 or use the personal enquiry email link above to discuss home or motor insurance.
Check your policy documents for the insurer’s claims number and reporting instructions. Notify the insurer promptly and follow its guidance. If you are unsure who to contact, call Umbrella with your policy number and we’ll help you find the next step.
If there is immediate danger, contact the emergency services. Only take steps to limit further damage where it is safe to do so.
Note what happened and when. Keep photographs where safe, relevant correspondence, receipts and any incident reference numbers.
Check what the insurer needs before arranging non emergency repairs or disposing of damaged items. Keep records of urgent action and costs.
Contacting us does not replace any reporting requirement in your policy. Claim decisions and settlement are governed by the insurer and the policy terms.
Contact hours: Monday–Friday, 9am–8pm.
For urgent claims outside these hours, use your insurer’s claims service.
Suite 207, Business First Centre, Empire Way, Burnley, Lancashire, BB12 6HA.
Please call ahead to arrange a meeting. We also handle enquiries by phone and email from across Lancashire and the UK.
No. A quote enquiry is the start of a discussion. Cover begins only when it has been agreed and confirmed; check the start date and policy documents.
No. You can start by telephone or email. If you would prefer a meeting, contact the team to arrange it.
Contact us to explain the issue. We can provide the complaints procedure, which is also available through Momentum Broker Solutions. A complaint is separate from reporting an insurance claim.